Help & Contact
How do I create an account?

To create your Symphonics account, follow these steps: 

  • Download the Symphonics application
  • Enter your email addressand acceptthe privacy policyas well asthe user agreement
  • Click on “Get verification code”. A 6-digit code will be sent to you by email (if you have not received anything, remember to check your spam folder)
  • Return to the application and enter the verification code 
  • Define your password then click on “Done”

Your account creation is complete!

This YouTube video 

Is it possible to share my account with another user?

Yes, it is entirely possible to share the management of your account with another Symphonics user. 

  • Go to the homepage of your application 
  • Click on “Profile” at the bottom right, then “Home” Management
  • Select the home you wish to share 
  • Click on “Add Member”
  • Share the management of your home via your preferred channel: SMS, WhatsApp, email, etc.

The new member simply needs to click on the link received (after downloading the Symphonics application) and will have access to the management of your account. 

This YouTube video 

How do I change my email address?

To change your email address, follow these steps: 

  • Go to your Symphonics application, then to “Profile” at the bottom right
  • Click on “Settings” at the top right, then on “Account and Security””
  • Click on “Email” then “Change Email”
  • Enter your new address
  • A 6-digit validation code will be sent to your new email address (If you have not received it, be sure to check your spam folder). Enter it. 

Your email address has been changed!

I forgot my password, how do I reset it?

Follow these steps to reset your password: 

  • Click on « Forgot password ».
  • Enter your email address and click « Next ».
  • You will receive an email inviting you to set a new password 
I forgot my login ID, what do I do?

Feel free to send us your request to contact@symphonics.fr so that we can resend it to you. 

I changed my mobile phone, how do I find my devices on the application?

Simply download the application on your new phone with the same credentials. There is no need to re-pair your devices; they will be added automatically when you log in.

How do I delete my account?

To delete your account, follow these steps: 

  • Go to your Symphonics application, then to “Profile” at the bottom right
  • Click on “Settings” at the top right, then on “Account and Security””
  • Click on “Close Account” then “Continue”

Your account will be deleted at the indicated time.